Refunds and cancellations

Fresh food can’t be resold, so here is exactly how refunds work.

If we can’t fulfil your order

Orders are prepared as soon as they are received, so they cannot be cancelled once placed. If we can’t fulfil one from our side — an item runs out, the kitchen can’t finish it, or we can’t reach your address — we cancel it ourselves and refund you in full: an online payment goes back to the method you paid with, and any store credit used returns to your balance.

If something is wrong with your order

Tell us on the day and we will replace the item or refund it.

How refunds are paid

Online payments go back to the method you paid with, usually within 5–7 working days depending on the provider. Cash-on-delivery orders are refunded as store credit or cash at the counter.